Frequenlty Asked Questions

Setting up your account takes just a few minutes. Sign up with your name and email address, complete a quick, secure ID check, and make an initial deposit of A$250. Once your account is activated, you’ll have full access to the trading dashboard, real-time market data, and automated tools to help you make informed decisions from your first trade.

Yes. We use bank-grade TLS encryption, two-factor authentication (2FA), and cold storage for digital assets. All payments are processed via trusted, authorised providers, and personal information is handled in accordance with strict privacy standards. Your security is our top priority, from sign-up to withdrawal.

You can request a withdrawal any time from your account dashboard. Withdrawals are typically processed within 1–3 business days, depending on your withdrawal method. No hidden fees—fees and processing times are shown before you confirm your transaction.

Start with the minimum deposit and explore all features at your own pace. The platform is designed to be simple and secure for everyone, including beginners, with intuitive navigation, learning resources and 24/7 support to guide you every step of the way. When you’re ready, you can switch to live trading—the choice is yours.

No prior experience necessary. Our platform provides guided onboarding, step-by-step tutorials and AI-powered tools to streamline every stage. Whether you’re new to trading or an experienced trader, you can learn, practise and trade at your own pace. If you need help, our support team is available 24/7 via chat and email.